`Jason Skinner`

AI customer service expert specializing in chatbot and voice AI deployment, vendor evaluation, and support automation performance optimization

I lead AI chat and voice deployments, vendor evaluation, launch design, escalation logic, and performance measurement for large scale support environments.

`Selected outcomes`

Increased online service share from 24% to 50%

Generated $1.4M in service revenue growth through trade in initiatives

Led AI chat and voice channel strategy rigorous vendor evaluation and deployment

Achieved 60% chat resolution rate on complex support flows

Built digital CX measurement and optimization frameworks

`Links`

How I evaluate AI CX Vendors

Jason on LinkedIn

CXRefinery - Be the best in CX.

Interactive "Chat with Jason" Experience