Jason Skinner

Jason Skinner

Enterprise customer experience leader shaping modern, measurable CX strategy across digital, service, product, and operational touchpoints

Enterprise customer experience leader shaping modern, measurable CX strategy across digital, service, product, and operational touchpoints

I build customer experience systems that move from intent to execution: clear vision, journey simplification, cross-functional operating models, and measurement frameworks that connect customer outcomes to business results.

I build customer experience systems that move from intent to execution: clear vision, journey simplification, cross-functional operating models, and measurement frameworks that connect customer outcomes to business results.

70%

Online service share lifted from 30%

$1.4M

Revenue growth from digital service initiatives

70%+

Resolution rate on complex AI-enabled support flows

Selected outcomes

Increased online service share from 30% to 70%, shifting more customers toward scalable digital service

Generated $1.4M in service revenue growth through digital Trade-In initiatives

Achieved a 70%+ chat resolution rate across complex support flows

Expanded GenAI Chat globally for Bose, extending AI-enabled service across markets

Established CX measurement and optimization frameworks connecting customer, operational, and business outcomes

Launched and scaled AI voice alongside chat across complex service environments